Parts & Service Department

Need to Order Parts?
 
Parts Desk Phone: 1-518-218-7676 
Open: Monday – Friday
Hours: 9am-3pm (Eastern Standard Time)

Shipping of Parts: In stock parts can, in most cases, be shipped the same day as long as your order is received by 12:00 noon EST.  

Payment for Parts: Part and freight charges need to be prepaid by credit card unless you have an existing account with us.

Shipping Options: Small parts can be shipped by ground or if faster delivery is required, via overnight delivery.  Please be sure to indicate if overnight delivery is required and verify availability in your area.  Larger parts may require shipping via LTL flat bed or van truck. Allow 48 hours for handling and 3-7 days for ground shipping.

Finding Part Numbers: If you’re replacing parts for equipment that was purchased new, you should have received a parts manual or owner’s manual in which illustrations and part numbers can be found.  For used equipment, simply give us a call and our parts desk will help you find what you need.

Service & Support: Call our Service Department.  If you purchased your equipment from PavementGroup our technicians will be glad to help troubleshoot your issues and get you back in business as quickly as possible. We can also help you find the nearest service & support center in your local area. 
Technicians are available 9am - 3pm, Monday-Friday. Phone 1-518-218-7676.

Operator's Manual: If you purchased new equipment from us, it would have included a comprehensive operator's manual. The manual covers instructions on how to operate the machine, repair and maintenance, routine maintenance and parts. If you lost your manual, simply give us a call and we will send you another.  (Charges may apply).

Thank you – PavementGroup Parts & Service Team  1-518-218-7676