For equipment purchased from PavementGroup, we can help with:

Operational questions:  Basic operation, controls, start-up/shutdown sequences, and "how do I...?" questions.

Settings and setup:  Burner settings, spray bar basics, pugmill setup, material flow, and general best practices.

Basic troubleshooting : Walking through symptoms, checking obvious failure points, and helping you narrow down likely causes.

Parts and component guidance:  Helping identify typical wear parts and major components, and pointing you to appropriate sources.

Commissioning & start-up assistance:  On many units we can support commissioning, which may include a walk-around, controls review, and Q&A with your crew--sometimes remote, sometimes on-site, depending on the machine and location.

Warranty coordination: If a machine or component is under warranty, we'll help coordinate with the manufacturer and make sure the process moves forward.

For equipment purchased from PavementGroup:

We do not operate as a general public repair shop

We do not promise full rebuilds or body/engine overhauls for walk-in work

We do not warranty used and consigned machines unless a specific written warranty is stated on the quote/invoice

Our priority is supporting customers who purchased equipment from PavementGroup.

Phone: 518-218-7676 (business hours, Eastern Time)
Email: sales@pavementgroup.com

If you’re contacting us about a specific machine, please have:

Make and model
Serial number
Description of the issue (what it’s doing / not doing)
Clear photos or short video if possible

We’ll tell you what we can do, what we can’t, and what your options are.